Online Donation Refund

1. Policy purpose

Paralympics Australia seeks and receives online donations through its website.

Paralympics Australia recognises that sometimes donations are made in error and it does not seek to be the recipient of donations that are not willingly given.

This policy governs the conditions under which Paralympics Australia will refund donations and the process to be followed

2. Policy Statements

2.1. Paralympics Australia will refund any donation given in error for a period of 30 days.

3. Conditions

3.1. Any refund will be made by credit to the card used for the original online donation.
3.2. No refund is available if more than 30 days has elapsed since payment of an online donation.
3.3. All requests for refunds must be made in writing and directed to:

Email: [email protected]
Mail:
c/o Fundraising
Paralympics Australia
PO Box 596, Sydney Markets, NSW, 2129.

3.4. Requests for refunds must include details of the initial donation – the date, amount, name of the donor – and the nature of the error.

4. Provision

4.1. Any tax invoice/receipt issued for refunded online donations immediately becomes void and invalid, and in the case of error in amount, a new tax invoice will be issued for the amount in the corrected donation.