AUS Squad Family and Friends

Welcome to the AUS Squad Family + Friends program.

Paralympics Australia is doing everything it can to ensure the best possible experience for each and every member of the 2020 Australian Paralympic Team, as well as those who are closest to them.

Any queries relating to the AUS Squad Family + Friends program can be emailed to

Last updated: 12:00pm AEST, 1 July 2020

How to Stay Mentally Fit

1. Control the controllables:
Focussing on things that are outside your control can negatively impact on your mental state; specifically, your motivation to train or work, your energy levels, and your thoughts, feelings and behaviours. While it is important to acknowledge what is outside your control, it is also important to refocus on what is within your control.

2. Practice self-care
Looking after yourself includes exercising, making healthy dietary choices, and maintaining a healthy sleep routine. People are also used to, and generally thrive on, structure and routine. Schedule in specific times to exercise, intentionally connect with family and friends – while observing the new social guidelines – and do things that you enjoy.

3. Know your strengths and values
Your decision-making should be guided by your core values. In a time of uncertainty, the most secure thing you have are your values. Rather than being guided by worry or unhelpful thinking styles, think about what’s important to you, and ways to cope that you would be proud of. Be guided by the questions, ‘What is helpful right now?’ And remember – mood is contagious. Think about what the most helpful way of thinking and behaving will be for yourself, your family, your friends, your teammates, and your community.

4. Choose helpful worry strategies
Helpful worry strategies are structured, solutions-focussed and logical. Some questions you could ask yourself are:

  • What am I worried about?
  • Is the outcome, or any part of the outcome, within my control?
  • If yes, what can I do about it? What actions can I take?
  • What are the pros and cons to every possible action?
  • Which action makes the most sense?  How/when will I implement it?

5. Focus on short-term goals
There are a lot of reasons why you may feel uncertain right now – uncertainty about your career, your finances, your family’s health – and in times of uncertainty, realistic short-term goals are important. Perhaps you would like to learn a new skill? Or is there something that you have been avoiding around the house? Write down a list of achievable goals and start to tick them off.

6. Stay connected
Social connection is important for our mental health, so think of other ways you can connect with family and friends while adhering to medical advice to distance yourself. This might include video calling and instant messaging, but don’t be afraid to get creative!

7. Practice gratitude
While experiencing a range of different emotions is completely understandable at a time like this, there are still ways to use gratitude to keep everything in perspective. This could be as simple as listing the three best moments of your day, or the three things you are most grateful for … paying attention to what we have can be a useful strategy at any time, but particularly in times of uncertainty.

8. Stay informed – within reason
Get your COVID-related information from a reliable source – like the Department of Health – and set yourself reasonable boundaries; spending too much time reading up can increase anxiety and worry.

9. Seek help if you need it
If your mental state feels unmanageable, please reach out to a psychologist or support service. The number for Lifeline is 13 11 14.

Last updated: 8:00am AEDT, 24 February 2020

The International Paralympic Committee (IPC), together with the international federations, has implemented a qualification system for every sport contested in Tokyo.

  • The IPC will apply an overall limit to the number of quota slots for each sport.
  • Paralympics Australia will only select athletes who have been nominated by their national federation (NF).
  • An NF can only nominate as many athletes as there are quota slots.
  • NFs implement selection policies in accordance with Paralympics Australia’s athlete eligibility policies. These are available on the NFs’ websites.

Team selection process:

  1. NF nominates eligible athletes to Paralympics Australia
  2. Nominated athlete is confidentially issued a Team Membership Deed by Paralympics Australia to review and sign
  3. The Selection Committee Chair, or Paralympics Australia’s Chief Executive Officer, countersigns the Team Membership Deed
  4. Athlete is selected to the Australian Paralympic Team
  5. Team is announced by Paralympics Australia

Only after the team is announced by Paralympics Australia can athletes publicise their selection.

Each NF is required to have an appeals policy in place. It is recommended that all eligible athletes are familiar with their NF’s appeals policy.

MORE: Transition Support Fact Sheet

Last updated: 12.00pm AEST, 1 July 2020

A message from Kingdom Sports Group
As the Authorised Ticket Reseller representing the Paralympic Games in Australia, we would like to thank you for your interest in purchasing tickets for the Tokyo 2020 Paralympic Games.

In the wake of COVID-19, the Tokyo 2020 organising committee faces the unenviable challenge of rescheduling the 2020 Olympic and Paralympic Games. This may take several months, and we kindly ask for your patience and understanding.

It has already been announced that tickets that have been purchased and paid in full will be valid for the same session in 2021. We will share any further information with you as soon as we receive it.

If you have any questions, please contact our customer service team via email.

We also encourage you to visit our website, where we will be posting the latest news and updates.

Thank you again for your patience and understanding.


Last updated: 8:00am AEDT, 24 February 2020

Ticket sales opened on Monday, 30 January at 16:00 AEDT.

The 2020 Paralympic Games is facing record demand nationally and internationally. Due to lower-than-anticipated allocations, stand-alone tickets will not be available for the following sports:

  • Boccia
  • Goalball
  • Para-cycling (Track)
  • Para-swimming
  • Para-triathlon
  • Wheelchair basketball (Follow Your Team)
  • Wheelchair tennis
  • Wheelchair rugby (Follow Your Team)

While there are stand-alone tickets for some team sports, these are allocated as part of a lottery – there is no guarantee that your ticket will be for an Australian game or match.

However, in saying that, as Tokyo 2020 continue to release more tickets, our inventory will change, so please check back on a regular basis.

Stand-alone Ticket Limit: The maximum number of tickets that can be purchased per event is four, and the maximum number of events per delivery address is five. We reserve the right to cancel orders that do not respect the ticket limit.

You must be an Australian resident to order tickets and packages via Kingdom Sports. Any orders with an address outside Australia will be automatically cancelled.

For more information please visit the Kingdom Sports website.

Last updated: 12.00pm AEST, 1 July 2020

Visit the Smart Traveller website for the latest overseas travel restrictions and advice, plus information on how to stay safe. Subscribe to receive the latest updates.

Last updated: 8:00am AEDT, 24 February 2020

Have you heard about the latest changes to Smartraveller?

Q. I’ve heard registration is changing. What do I need to do?
A. That’s right. We no longer ask you to register your overseas travel with us  before you go “just in case” something happens. Instead, we will activate  a crisis page if there is a situation overseas that could affect Australians.  At that point in time, if you’re affected and need our help, you can contact  us.

Q. But how will I contact you if I’m injured?
A. Don’t worry – anyone can contact us on your behalf. Keep in touch with  friends and family back home. Give them a copy of your itinerary before  you go so they know where you are.

Q. Do I need the Internet to contact you in a crisis?
A. No, you don’t. While the emergency contact form is easy to use and  mobile-friendly, you can call the 24-hour Consular Emergency Centre on:

  • +61 2 6261 3305 (from overseas)
  • 1300 555 135 (within Australia)
  • +61 421 269 080 (for SMS)

Q. I liked logging my itinerary with Smartraveller. It gave me peace of mind  that the government knew where I would be. Why are you making these  changes?
A. Very few Australians ever registered their details with us. The data we  received was often incomplete or inaccurate. This delayed getting help to  those in need.

Q. But surely pre-departure registration information is helpful if there’s a  crisis overseas…
A. In our 16 years responding to crises, most people who need our help  either contact us themselves, or their family does. The new system  reflects this reality and allows us to focus on Australians who are most in  need.  Ultimately, we need to know who needs help, not who is safe and  well.

Q. Why do current Australian passports include a safe travel tip to register  before travelling?
A. The text in the current series of Australian passports was written in 2013.  We no longer encourage Australians to register with Smartraveller. The  next series of passports will not include a reference to registration.

We encourage you to leave your itinerary and contact details with your  family, friends or employer, and stay in touch when you’re overseas. If a  crisis occurs, you can either contact us directly, or your family, friends,  employer, travel agent or tour operator can contact us on your behalf. We  are committed to providing consular assistance in line with the Consular  Services Charter

Q. How do you know this new system will work?
A. The United Kingdom made a similar change five years ago and it has been  well received by the public. It has allowed them to focus on British  nationals who need help in a crisis and improved their response time.  They have a crisis hotline that’s activated when there’s a major incident,  and as will we.

Q. I’ve registered with you previously – what happens to that information?
A. Personal information stored in the former Smartraveller registration  system will be handled in accordance with the Department of Foreign  Affairs and Trade’s Records Disposal Authority , issued in line with the Archives Act 1983  (Cth).

Q. Okay, so what can I do before I go to stay safe overseas?
A. Please read our travel advice! Make sure you are well informed and  prepared for your travel. Subscribe/resubscribe to updates via email and  SMS so we can alert you to any changes in the safety or security of your  destination. Read more about our subscription service .

Are you ready to travel to Tokyo?

Citi Global Currency Account

The next best thing to holding a local bank account. From our friends at Citi and the official banking partner of Paralympics Australia comes the Citi Global Currency Account. Instant access to a world of currencies — giving you complete control of your money both at home and abroad. It’s time to simplify your global life. Learn more about the Citi Family + Friends offer.